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CLEVELAND , Sept. 22, 2022 /PRNewswire/ -- Contact centers were forced to become more agile in response to the COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement, according to an industry report released by the Business Services investment banking team at Brown Gibbons Lang & Company (BGL).
Read the Business Services Insider – The Mid-Game Pivot: Contact Center Industry Adjusts Rapidly to Market Forces: https://bit.ly/BusServInsider
COVID-19 has forced contact centers to become more agile as demand for technology adoption and remote work increases.
The report examines developing trends as well as the current state of the contact center M&A market, where consolidation is continuing across a fragmented landscape.
Brown Gibbons Lang & Company (BGL) is a leading independent investment bank and financial advisory firm focused on the global middle market. The firm advises private and public corporations and private equity groups on mergers and acquisitions, capital markets, financial restructurings, business valuations and opinions, and other strategic matters. BGL has investment banking offices in Chicago , Cleveland , Los Angeles , and New York , and real estate offices in Chicago , Cleveland , and San Antonio . The firm is also a founding member of Global M&A Partners, enabling BGL to service clients in more than 30 countries around the world. Securities transactions are conducted through Brown, Gibbons, Lang & Company Securities, Inc., an affiliate of Brown Gibbons Lang & Company LLC and a registered broker-dealer and member of FINRA and SIPC. For more information, please visit www.bglco.com.
SOURCE Brown Gibbons Lang & Company
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